Privacy Policy

Effective Date: 13/06/2025

SE CloudTech ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SE CloudTech is an IT support and cloud services provider operating in South East London and Kent. We help small businesses and home users with technical support, cybersecurity, cloud setup, and more.

2. What Information We Collect

We may collect and process the following personal data:

• Identity Data: Your name, business name, and job title.

• Contact Data: Email address, telephone number, postal address.

• Technical Data: IP address, browser type, operating system, and other technical identifiers.

• Usage Data: Details about how you use our website and services.

• Communication Data: Any information you voluntarily provide through our contact forms, email, or direct communication.

We do not collect sensitive personal data (e.g., health, race, religion) unless explicitly provided and necessary for service delivery.

3. How We Collect Your Data

• Direct interactions: When you contact us via our website, email, or phone.

• Automated technologies: As you use our website, we may collect data via cookies, server logs, and analytics tools.

• Third-party sources: Occasionally, we may receive data from publicly available sources or partners who refer your business.

4. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and provide the services you request.

• To perform contractual obligations and manage ongoing client relationships.

• To maintain internal records, including billing and support logs.

• To improve our website functionality and user experience.

• To meet legal and regulatory obligations.

We will not sell, lease, or share your personal data with third parties for marketing purposes.

5. Lawful Bases for Processing

We rely on one or more of the following legal bases:

• Consent: Where you have provided clear consent for us to process your personal data.

• Contract: Where processing is necessary to fulfil a contract with you.

• Legal Obligation: Where we are legally required to process your data.

• Legitimate Interests: Where it is in our legitimate interests to operate and improve our services, provided your rights do not override those interests.

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements. When no longer needed, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your data. This includes secure servers, access controls, encryption, and data backups. However, no system is entirely risk-free, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your data

• Right to rectify inaccurate or incomplete data

• Right to erase your data ("right to be forgotten")

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent

• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified by email.